Oleander Softwares

Complaint Cell Management Software

Complaint Management System or Complaint Cell Management Software is web based application, which can be used by the service provider companies to manage the complaints about the services and generate and the complaint history with the operations or actions taken on the complaint with defined resolution time. It also has serverity, staff assignment algorithm according to shifts and work culture. It has following modules -

Modules

General Database Creation

  • Register Users / Customers
  • Register Executives
  • Register Technical Staff
  • Register Zones (Geographical Area)
  • Register Complaint Heads
  • Register Complaint Types
  • Register Division, Sub Division and Sections

Defining Intelligence

  • Define Complaint Assignment Intelligence
  • Define Geographical Intelligence
  • Define Resolution Time Intelligence.
  • Define Complaint Display Methodologies.

Admin Activities

  • Member Profile and Data
  • Welcome Letter
  • Registration Certificate
  • Tree View
  • Genealogy View
  • Direct Down line Report
  • Income/Reward Detail
  • Level Income
  • Direct referral Income Detail
  • Send Message to Admin
  • Account Report
  • Member Down line List
  • Member E PINs Management
  • Member Wallet

Service user facilities / Customer Facilities

  • Register Complaint (Single or Multiple Complaints)
  • Ask Complaint Status to Complaint Cell Management Operator
  • View Complaint Status on the Web Portal
  • Register New Complaint
  • Re Open Exiting Complaint
  • View Complaint Progress on Email and Web Portal
  • Rank the Complaint Solution
  • Record the Complaint Solution Feed Back
  • Record Complaint Disposal Confirmation
  • Report Complaint From the Web Portal
  • Request to Change registration information

Analysis and Performance Evaluation Tool

  • Man wise Analysis (JE and Technical Staff)
  • Domain wise Analysis
  • Geographical Area wise Analysis
  • Function Count and Methodological Analysis

Reporting Tool

  • Complaint Register from date to date.
  • Complaint Register with geographical area.
  • Complaint Register with Domain Area.
  • Complaint Register with Complaint Status

Complaint Cell Operator

  • Register New Complaint (Single or Multiple)
  • Re Open Disposed Complaints
  • Provide Status/ Progress of Complaint on Phone/ Email / SMS
  • Record and Notify the Complaint Work Progress / Delay.
  • Print Complaint Slips and Assign to Technical Staff.
  • Dispose Complaints Central by Various Criteria and Feedbacks
  • Send SMS /Emails Regarding notices and Updates related to Complaint Cell Management
  • Complain Slip Printing ( Remote and Local)

Executive Activities

  • Register Complaints (Those Detected / Noticed By JE).
  • Prints Slips & Assign Complaint to Technical Staff.
  • Update complaint Progress & Status.
  • Notify Delay in Solution Work.
  • Request Complaint Cell Management Operator to Send SMS regarding any notice or updates.

General Section

  • User / Customer Login
  • Change Password
  • Report Complaint
  • View Complaint Progress
  • View Complaint History
  • Generate Work Delay /Pending
    Complaint to AGE ( By Mail)
  • Change Profile and Personal Details.
  • News and Updates Box

General Website Features

  • Innovative Design.
  • Easy Navigation / User friendly navigation System.
  • Dynamic Content can be changed by Complaint Cell Management
    Admin any time.
  • Should be available to Complaint Cell Management Customers.
  • It should be secure.
  • Separate Section for display or news and updates.

Features

  • Innovative Design.
  • Easy Navigation / User friendly navigation System.
  • Dynamic Content can be changed by Complaint Cell Management Admin any time.
  • Should be available to Complaint Cell Management Customers.
  • It should be secure.
  • Separate Section for display or news and updates.